Hard conversations with robots

Presented by: Stephanie Greer

Meet Vivibot, a chatbot by Hopelab designed to address unmet needs of teen and young adult cancer survivors. Vivibot combines evidence based psychological skill building with personal stories to boost resilience and reduce stress after cancer treatment.

In this talk we will discuss the complexities (and surprising simplicities) of having hard and personal mental health conversations with an automated chatbot. We will discuss the benefits of creating an artificial but not-so-intelligent conversational interface (Vivibot does not currently use ML or NLP) and our process for creating this product that combines human centered design with scientific evidence and experimental methods.

Chatbots have a unique potential to address mental health needs at scale. However, new innovation in how these chatbots are designed, developed and empirically tested will be needed in order to realize this vision.